Contact us
At Work and Income we want to make it as easy as possible for you to get in touch with us. You can always contact us using our general enquiries number or you may like to contact one of our service teams directly.
Our contacts
If you have a client number please have it ready. You can find this number on letters from us or on your Community Services Card.
If you're deaf, hearing-impaired or find it hard to communicate by phone you can use our Deaf Link contacts.
| For.... | Contact us... | We're here... |
|---|---|---|
|
General enquiries |
From overseas:
|
Monday to Friday: Saturday: |
|
Service Express |
0800 333 030 Service Express is temporarily operating on reduced hours due to system maintenance and will be unavailable on Saturday 7 November. You'll need your client number and personal identification number (PIN). If you don't have a PIN, call Service Express to set one up. |
Monday to Friday: Saturday: |
| Job Search |
0800 779 009 |
Monday to Friday: |
|
Employer Line |
0800 778 008 |
Monday to Friday: |
|
Working for Families |
0800 774 004 |
Monday to Friday: Saturday: |
|
New Zealand Superannuation |
0800 552 002 |
Monday to Friday: Saturday: |
| Community Services Card |
0800 999 999 |
Monday to Friday:
|
|
Enterprising Communities Grants |
0800 779 998 |
Monday to Friday: |
|
Our offices |
||
|
Collections unit |
0800 558 008 mobile: 09 985 1073 Collections Unit |
Monday to Friday: Saturday: |
| Child Youth and Family Approvals team | ||
|
Residential Care Subsidy |
0800 999 727 |
Monday to Friday: Wednesday: |
| Residential Support Subsidy |
0800 999 779 |
Monday to Friday: Wednesday: |
| Student finance |
0800 88 99 00 |
Monday to Friday: |
| www.studylink.govt.nz | ||
| SuperGold Card |
0800 25 45 65 |
Monday to Friday: 8am-5pm |
|
Technical problems with this website |
||
|
General enquiries and complaints |
||
If you're deaf, hearing-impaired or find it hard to communicate by phone you can contact us on: |
|
|---|---|
| Deaf Link free-fax | 0800 621 621 |
| Telephone typewriter (TTY) | 0800 111 113 |
| Text | 029 286 7170 |
| MSD_Deaf_Services@msd.govt.nz | |
How to make a complaint
Work and Income is committed to delivering first class services and providing dependable advice.
If you think we're not meeting this standard we would like to hear from you. Not only so we can put right your complaint, but to improve our service for everyone.
Call recording
All calls are recorded by the Ministry of Social Development to improve our service to you.
All recorded calls are held securely by the Ministry. You can ask for access to your calls by:
- calling 0800 559 009.
If you have any privacy queries or concerns please talk to us or you can write to:
Privacy Officer
Ministry of Social Development
P O Box 1556
Wellington
Fax: 64 4 918 0099
Email: information@msd.govt.nz